FAQ

When you purchase MoonRun Connect you get a complete bundle to enjoy a healthy & versatile aerobic , core muscle and stretching workout. Stretching and warmup exercises as well as aerobic training roadmaps are included in MoonRun’s app.

Download your favorite apps, connect and start enjoying. MoonRun’s native app is free.
For details on all compatible apps: www.MoonRun.com/apps
Developed by a physical therapist, MoonRun is healthy compared to running on the treadmill for the following reasons:

- MoonRun’s elastic system provides physical uplifting of the body which only increases as the user pushes harder on the bar. This enables the desirable high intensity - low impact training.
- MoonRunning is versatile on the joints; therefore, the body load (and impact) is shared and balanced preventing repetitive pounding that is common with most treadmills.
- While MoonRunning, the user leans forward, lands on the balls of the feet and pushes the body forward with the pelvis; like any running instructor would recommend.
- Using arm bands combined with the ability to turn around balances the training effect throughout the whole body rather than mainly the lower limbs.
Even though it might initially look like running on the spot, in fact MoonRun is physically more like running outside because the force generated by the body is to push it forward, just like running outside. On the MoonRun, however, the elastics return the user to square one every step faster than the brain can comprehend hence the natural feel of running, especially while using running multimedia applications. Actually, if one runs on the spot without pushing the MoonRun bar forward, the calculated running speed is halved.
MoonRun Connect includes:
- Lightweight and durable designed bar with washable soft body cushions for maximum comfort and performance.
- Medium body resistance set (For users 110-200 lbs; 40-90kg).
- Arm resistance set which combines upper body muscles for a full-body, holistic workout with adjustable difficulty.
- A Fully functional Sensor pack with MoonRun free exercise app & real time transmission to any Bluetooth based exercise application.
Lasts up to 40 workout hours between charges, with internal memory of up to 30 offline workout hours.
Includes a MicroUSB to USB cable (1.5m long) and a waterproof MicroUSB entry for charging.
- Triple safety door anchor & a branded MoonRun sports bag.
There are three options to anchor MoonRun at home:

A sturdy hinged door with a lock
A hammock hook at about 2m(6.75ft) height
A window bar, pillar or post at about 2m(6.75ft) height
MoonRun was designed to uphold users who weigh up to 160Kg(350lbs).
Users over 90Kg(200lbs) and strong athlethes are recommended to use the optional HEAVY Elastic Band Package.
Users below 40Kg(90lbs) and children are recommended to use the optional LIGHT Elastic Band Package.
Performing aerobic activity is VERY IMPORTANT during pregnancy.

***PLACING MOONRUN BAR ON THE ABDOMINAL SIDE IS STRICTLY FORBIDDEN DURING PREGNANCY (OR IF PREGNANCY IS SUSPECTED).***

However, it is possible and recommended to use MoonRun when placing the bar on the buttocks for diffrent activities including backward running.
MoonRun uses advanced algorithms that send the most accurate real-time speed to the application display. Several factors can affect an accurate reading of speed including terrain surface, geographical altitude, and special running techniques.

The more you use MoonRun, the better its algorithms become at providing customized feedback to ensure that personal changes from practice to practice are accurately reflected in the data.
While running, MoonRun’s sensors also transmit jumping, squatting and turning. This is in preparation for current and future multimedia running applications to expand their ‘worlds’ and include real outside situations rather than running in one pre-defined direction. Example: Fitness Arcade
MoonRun is compatible with many running apps that can recive speed input from MoonRun's sensors.
For details on all compatible apps: www.MoonRun.com/apps

The most popular MoonRun compatible apps:
MoonRun Fitness app -Train your speed or endurance with MoonRun's virtual coach, visit your statistics dashboard and watch instruction tutorials.
Free (IOS, Android).
Zwift Running - A great social app with lots of real runners, vivid realistic animations and regular group events.
Free(for running) (IOS, Android, MacOS & PC).
Arcade Fitness – A delightful and engaging running app in which you run against the virtual characters or with your own friends online. Fitness Arcade include MoonRun specific movements like jumping and turning around as well as many other surprises while racing on imaginary tracks, multi layered castle mazes and even in space.
Subscription (IOS, Android, PC).
KinoMap -Real-life footage to train indoors as if outside, includes coaching content, multi-player sessions, official indoor races and more.
Subscription (IOS, Android).
RunSocial – Run through real-world videos of beautiful locations. Experience RunSocial’s completely new "mixed reality" technology blending HD real-world video and 3D virtual world capability.
Purchase routes(IOS, Android).

Major MoonRun apps according to operating system:

IOS: MoonRun Fitness, Zwift, Arcade Fitness, Kinomap, RunSocial.
Android: MoonRun Fitness, Zwift, Arcade Fitness, Kinomap, RunSocial.
MacOS: Zwift.
PC: Zwift, Arcade Fitness.
Yes.
To display from mobile or tablet to ‘regular’ TV or computer monitor you will need to first mirror on PC via an app or cable. Then mirror on external monitor via HDMI cable.
From an IOS device you can display directly via Apple TV
From an Android device you can display directly via Chromecast
From a Samsung mobile device, you can mirror directly to a Samsung smart TV
Warranty period:
- Elastic units and bar pads - 6 months.
- Other MoonRun parts - 1 year.
This limited Warranties does not cover damage resulting from:
- Abuse, misuse, accident, improper storage, exposure to liquid or dampness.
- Prolonged exposure to direct sunlight or extreme heat over 25 degrees C (80 degrees F).
- Normal wear and tear.
- Usage of MoonRun other than its normal and customary manner according to instructions in the warnings and operating manual (MoonRun.com/operating.manual).
The lifetime of MoonRun’s elastic bands depend upon various factors: time since manufacture, exposure to sun or heat, and actual usage.

If the MoonRun is regularly stored in a cool and airy atmosphere, such as your home or office, and used regularly, we recommend replacing the elastic bands annually.
When used daily in a studio/clinic we suggest to replace the bands twice yearly.
Yes.
Chose the MoonRun model or bundle you wish to purchase at our shop
Add to cart
At checkout, choose the PayPal option
On the PayPal landing page, choose ‘Pay with credit card’
Continue with instructions
If you didn’t find your answer, please contact us.
info@moonrun.com